Services

Self-Assessment

Self-assessment is an overall evaluation report consists of nine fundamental major topics: leadership approach, corporate strategy approach, employees approach, partnership and resources approach, processes approach, product and services approach, employee results, customer results, society results and business results. The report is based on customer employee satisfaction surveys, focus group interviews, meeting with executives, reviewing business targets and results. Depending on your business magnitude the report is made of 40-50 pages long and completed in one to two weeks.

 

ISO 9001 Quality Management Standards

ISO 9001 is the well-known and the most-used universal quality management system. We determine quality policy and quality target of your business. Then we describe all your processes and necessary procedure and instructions for this standard. Afterwards, we describe employee competency, skills and training requirements for each employee posts. Additionally, we form corrective-preventative activities for permanent improvement. Lastly, we determine internal audit standards and set annual executive review meetings. Depending on your business magnitude these pre-ISO works lasts two to four months and makes your business ready for ISO 9001.

 

ISO 10002 Customer Satisfaction Standards

ISO 10002 Customer Satisfaction Standards are integrated on ISO 9001 Quality Management Standards. We define your business customer satisfaction policies and targets, customer compliant recording, follow-up and solving processes. Then, we prepare necessary corporate documentations for all the processes and make your business ready for legal conformity. Additionally, we train your employees on standards and processes for Customer Satisfaction. ISO 10001 works lasts almost one month.

 

ISO 14001 Environmental Management Standards

ISO 14001 Environmental Standards are integrated on ISO 9001 Quality Management Standards. We define your environmental policies, targets and environmental management processes. Subsequently, we determine environmental risks by an environmental risk analysis.  Then we formulate risk preventative and post-risk action plans for categorized and prioritized risks by the analysis. Lastly, we prepare necessary corporate documentation for all the processes and make your business ready for legal conformity. Moreover, we train your employees on standards and processes for Environmental Management Standards. ISO 14001 works lasts almost one month.

 

OHSAS 18001 Occupational Health and Safety Management

ISO 18001 Occupational Health and Safety Management Standards are integrated on ISO 9001 Quality Management Standards. In the beginning we define your occupational health and safety policies, targets and occupational health and safety management processes. Next, we determine occupational health and safety risks by an occupational health and safety analysis.  Thus we draw a risk preventative and post-risk action plan for categorized and prioritized risks by the analysis. Besides we make sure your employees’ personnel protective equipment and maintenance plans for it fit with standards. We also prepare Emergency Instructions and an Emergency Action Plan. In addition, we construct necessary corporate documentation for all the processes and make your business to legal conformity. Lastly, we train your employees on standards and processes for Occupational Health and Safety Management Standards. ISO 18001 works lasts approximately one month.

 

ISO 27001 Information Security Management System

ISO 27001 Information Security Management Standards are integrated on ISO 9001 Quality Management Standards. In the first, we define all your assets included to your information security. The assets are categorized and applied to the Penetration test to put forward risk evaluation of information security of your network structure, systems and applications. Then a risk report is produced and reported to executive management. Additionally, anticipated investment elements to secure information management are presented. Further, we prepare necessary corporate documentation for all the processes and make your business sure to legal conformity. Finally, we train your employees for Information Security Management Standards and processes. ISO 27001 works last approximately two to three months.

 

Consultancy for Excellency Awards

We consult to small and medium sized enterprises in their preparation to one of the top prestigious of business excellence awards from EFQM, Malcolm Baldrige or Excellence Canada award candidacy process. The consultancy consists of all steps mentioned above to maximize corporate performance holistically. We are

  • Improving all evidences found in the self-assessment through based on ISO.
  • Introducing the most successful leadership approaches and adapting these with your corporate culture.
  • Establishing the Balanced Scorecard Approach for your strategic plan and the management dashboard for following up your strategic targets.
  • Systemizing your employee approaches to maximize your employees’ performance.
  • Bringing together your strategic targets with your employee objectives.
  • Providing you permanently customer and employee feedbacks.
  • Guarantying you use your resources optimal and profitable.

All in all, we assure and prove that improvement of your business is sustainable running in all categories.